Terms and Conditions
Welcome to JoyNests (Sysplan Enterprises)! These Terms and Conditions govern your use of our website, joynests.com, and any services provided through the website. By accessing or using our website, you agree to comply with these Terms and Conditions.
- Use of Website
You must be at least 18 years old to use our website. You agree to use the website for lawful purposes only and not to violate any applicable laws or regulations. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
- Booking and Payment
When you book a property through our website, you agree to abide by the terms and conditions set by the host. You agree to pay all fees and charges associated with your booking, including any taxes and additional costs disclosed by the host. Payments are processed securely through our website.
- Cancellation and Refunds
Cancellation policies vary depending on the property and are set by the host. You agree to abide by the cancellation policy specified by the host at the time of booking. Refunds are subject to the host’s cancellation policy and may be subject to processing fees.
- Communication with Hosts
You agree to communicate with hosts through our website’s messaging system. You agree not to share personal contact information or engage in any unlawful or prohibited activities in your communications with hosts.
- Prohibited Activities
You agree not to engage in any activities that may harm, disrupt, or interfere with the operation of our website, including but not limited to hacking, spamming, or transmitting malware. You also agree not to use our website for any illegal or unauthorized purpose.
- Intellectual Property
All content on our website, including text, graphics, logos, images, and software, is the property of JoyNests or its licensors and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or modify any content from our website without prior written permission.
- Limitation of Liability
You agree that JoyNests and its affiliates, officers, directors, employees, and agents will not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with your use of our website or the services provided through the website.
- Governing Law and Jurisdiction
These Terms and Conditions are governed by the laws of the State of Telangana, India, without regard to its conflict of laws principles. Any dispute arising under these Terms and Conditions shall be resolved exclusively in the courts of Hyderabad, Telangana, India.
- Changes to Terms and Conditions
We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website. Your continued use of the website after any changes constitutes acceptance of the revised Terms and Conditions.
- Contact Us
If you have any questions or concerns about these Terms and Conditions, please contact us at support@joynests.com.
These Terms and Conditions were last updated on 25/04/2024.
Refund Policy
At JoyNests, we strive to ensure your satisfaction with every booking. Our refund policy outlines the terms and conditions for cancellations and refunds of bookings made through our website, joynests.com.
1. Cancellation Policy
Cancellation policies vary depending on the property and are set by the host. Guests are responsible for reviewing and understanding the cancellation policy specified by the host at the time of booking. Hosts may offer flexible, moderate, or strict cancellation policies, each with different terms and conditions regarding refunds.
2. Refund Eligibility
Refund eligibility is determined based on the cancellation policy set by the host. Guests may be eligible for a full or partial refund of their booking fees, depending on the timing of the cancellation and the terms of the cancellation policy.
3. Processing Fees
Refunds may be subject to processing fees, which vary depending on the payment method and the terms of the cancellation policy. Guests are responsible for any applicable processing fees associated with cancellations and refunds.
4. Refund Process
To request a refund, guests must cancel their booking through our website and follow the cancellation process outlined by the host. Refunds will be processed according to the terms of the host’s cancellation policy and may take 5-7 working days to appear in the guest’s account.
5. Special Circumstances
In certain circumstances, such as natural disasters, pandemics, or other unforeseen events, JoyNests may offer exceptions to the host’s cancellation policy and provide full or partial refunds to affected guests. These exceptions will be determined on a case-by-case basis and communicated to guests accordingly.
6. Contact Us
If you have any questions or concerns about our refund policy, please contact us at support@joynests.com. Our customer support team is available to assist you with any inquiries related to cancellations, refunds, or booking changes.
7. Changes to Refund Policy
We reserve the right to update or modify our refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. Guests are encouraged to review our refund policy regularly for updates.
This Refund Policy was last updated on 15/05/2024.
Pricing Policy
At JoyNests, we aim to provide transparent and fair pricing for all bookings made through our platform. Our pricing policy outlines the principles and guidelines that govern the determination of prices for accommodations listed on joynests.com.
1. Dynamic Pricing
Prices for accommodations listed on JoyNests are determined based on a dynamic pricing model, which takes into account various factors such as demand, seasonality, location, amenities, and market trends. This allows hosts to adjust their prices accordingly to reflect changing market conditions and maximize their earnings.
2. Host Control
Hosts have full control over setting the prices for their accommodations. They can adjust prices in real-time based on their preferences and business objectives. Hosts may offer discounts, promotions, or special rates to attract guests and increase bookings.
3. Transparency
We strive to maintain transparency in pricing by clearly displaying the total cost of bookings, including any additional fees or charges, at the time of reservation. Guests can view the breakdown of costs before confirming their booking to ensure clarity and avoid any surprises.
4. Best Price Guarantee
We are committed to offering competitive prices and value to our guests. If you find a lower price for the same accommodation on another platform, please contact us, and we will do our best to match or beat the price to ensure you get the best deal possible.
5. Payment Processing
Payments for bookings made through JoyNests are processed securely through our website using trusted payment gateways. Guests can choose from various payment methods, including UPI, credit cards, debit cards, and electronic transfers, to complete their transactions.
6. Currency Conversion
Prices displayed on JoyNests may be shown in different currencies to accommodate guests from around the world. Currency conversion rates are updated regularly based on prevailing exchange rates to ensure accuracy and transparency in pricing.
7. Taxes and Fees
Prices listed on JoyNests may be subject to applicable taxes, fees, and surcharges imposed by local authorities or regulatory bodies. These additional charges, if any, will be clearly disclosed to guests during the booking process to provide full transparency in pricing.
8. Changes to Pricing Policy
We reserve the right to update or modify our pricing policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. Guests are encouraged to review our pricing policy regularly for updates.
If you have any questions or concerns about our pricing policy, please contact us at support@joynests.com. Our customer support team is available to assist you with any inquiries related to pricing or booking.
This Pricing Policy was last updated on 24/05/2024.